Returns

RETURNS & EXCHANGE POLICY

What happens if I am not entirely satisfied with my product?

My Lingerie Shop will check and verify each and every product before shipping. If an error has occurred, the product must be returned as soon as possible. If you return a product, please include: full details and an explanation as to why you were not satisfied with the product.

All valid returns will be replaced and shipped within 5 working days once we have received and inspected the product to confirm that the incorrect product was sent.

A full refund will be issued in the circumstance that we cannot replace the product within 5 working days.

Note that this excludes delivery costs.

What happens if I want to return goods?

Due to the personal nature of the Lingerie products and due to personal hygiene issues, we do not accept returns for items where the package has been opened and is not in it's original condition.

What happens if I want to change my order?

You are more than welcome to change your order, unless your item(s) has already left our warehouse.